Mary has heard of a new change initiative in the organization and is somewhat inclined to favour the upcoming change. She has since trained sufficiently to become familiar with the change initiative, but try as she might, she cannot seem to get the hang of the new processes and procedures required of her to do her job. Analyzing this with the ADKAR model, what would you identify is Mary's barrier point? a. Knowledge b. Awareness c. Action d. Ability e. Refreezing