Match each of the statements with their corresponding terms. Question 36 options: Competitive Priorities Third-party logistics (3PL) Good Cross-docking Kaizen 1. The importance given to operations characteristics; cost, quality, flexibility and delivery 2. A tangible item that can be sold or delivered 3. Never ending improvements to key processes as part of total quality management 4. Loading goods arriving at a warehouse or distribution centre from a supplier directly onto outbound trucks, thereby avoiding warehouse storage 5. The outsourcing of logistics management