Match each situation with the conflict escalation stage that best describes it: Match each situation with the term or concept that best describes it. Some of your coworkers feel that the organization should be focused on maximizing the firm's profits while others feel that the firm should be focused on doing the maximum good for the maximum number of people. Because this type of conflict is due to organizational design, adjusting the design often reduces or eliminates the conflict. Because e-mail restricts the richness of communication and increases the chances for misunderstanding, this type of conflict is more likely when people communicate via e-mail compared to face-to-face or over the telephone. Select the term that best completes the sentence. Dysfunctional conficts focus on and differences between the two parties. Choose the best conflict de-escalation strategy for the situation. As you enter the "action over words" stage of a contlict with a coworker, you notice that your coworker is starting to talk to you less and is using more threatening body language. Avoid communicating hostility verbally or through body language Use delay tactics to buy time for the two of them to diffuse their emotions Be an empathetic listener