Match the description below as belonging either to the functional (silo) perspective or the business process perspective. - Communication gaps between departments are often wide and handoffs between departments are often a source of problems. - Self-contained business units like accounting, marketing and sales allow an organization to optimize expertise. - Recognition that processes are cross-functional. - Managers are able to coordinate work to ensure the optimal creation of value for the organization. - Without seeing the big picture, often a business is not as effective. A. Functional perspective B. Business process perspective