Match the difficulties associated with organizational service intangibility described by Banwari Mittal (in the left column) with their descriptions (in the right column). Drag and drop application. Abstractness Abstractness drop zone empty. Nonsearchability Nonsearchability drop zone empty. Mental impalpability Mental impalpability drop zone empty. Certain service benefits are difficult to visualize and understand because they do not correspond directly with objects. Services are often multidimensional, complex, and difficult to grasp mentally. Services often cannot be inspected in advance of purchase, or previewed, because they are performance