Match the dimension of service quality with its corresponding description. Drag and drop application. tangibles tangibles drop zone empty. reliability reliability drop zone empty. responsiveness responsiveness drop zone empty. assurance assurance drop zone empty. empathy empathy drop zone empty. The caring and individual attention a service provider gives to customers. The physical evidence of a service. The ability to provide service dependably and accurately and thus to deliver what was promised. The willingness and ability to provide prompt service and to respond quickly to customer requests. The ability to convey trust and build a customer's confidence in the quality of the service. Need help? Review these concept resources