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Match the following description to an elicitation technique. Description: The worker in effect trains the observer in how to perform the work under observation. Elicitation

Match the following description to an elicitation technique. Description: The worker in effect "trains" the observer in how to perform the work under observation. Elicitation Technique:

a.

Research

b.

Observation

c.

Verbal Protocols

d.

Interviews

e.

User Story Workshops

f.

QFD

g.

Focus Groups

h.

Benchmarking

i.

Product Evaluation Trials

j.

Prototyping

k.

Questionnaires

l.

Nominal Group Technique

m.

JAD

n.

Brainstorming

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