Match the following statements to the appropriate terms.

A visual display of the key measures related to an organization’s operational goals and strategies

Delivery cycle time
Manufacturing cycle efficiency
Strategy map
Financial perspective
Learning and growth perspective
Internal business process perspective
Balanced scorecard
Manufacturing cycle time
Performance dashboards
Benchmarking
A management tool that integrates performance measures across four different perspectives to guide operations toward achieving an organization’s strategy

Internal business process perspective
Delivery cycle time
Performance dashboards
Strategy map
Benchmarking
Manufacturing cycle efficiency
Manufacturing cycle time
Balanced scorecard
Learning and growth perspective
Financial perspective
Answers the question, “Are we developing employees and providing technologies that facilitate change and improvement.”

Delivery cycle time
Financial perspective
Internal business process perspective
Performance dashboards
Benchmarking
Learning and growth perspective
Manufacturing cycle efficiency
Balanced scorecard
Manufacturing cycle time
Strategy map
The practice of using data from other organizations to identify the processes and practices associated with world-class performance

Learning and growth perspective
Strategy map
Manufacturing cycle efficiency
Performance dashboards
Internal business process perspective
Balanced scorecard
Manufacturing cycle time
Benchmarking
Delivery cycle time
Financial perspective
The time between an order’s placement and its shipment

Internal business process perspective
Manufacturing cycle efficiency
Strategy map
Delivery cycle time
Learning and growth perspective
Benchmarking
Manufacturing cycle time
Performance dashboards
Financial perspective
Balanced scorecard
The time from the start of production to the shipment of the product to the customer

Benchmarking
Balanced scorecard
Manufacturing cycle efficiency
Internal business process perspective
Delivery cycle time
Financial perspective
Manufacturing cycle time
Learning and growth perspective
Performance dashboards
Strategy map
Answers the question, “How do investors see us?”

Learning and growth perspective
Financial perspective
Manufacturing cycle time
Internal business process perspective
Delivery cycle time
Manufacturing cycle efficiency
Balanced scorecard
Performance dashboards
Benchmarking
Strategy map
A pictorial representation of the cause-and-effect relationships embodied in the strategy

Balanced scorecard
Learning and growth perspective
Manufacturing cycle efficiency
Manufacturing cycle time
Benchmarking
Delivery cycle time
Internal business process perspective
Financial perspective
Performance dashboards
Strategy map
The ratio of value-added processing time to total manufacturing time

Learning and growth perspective
Manufacturing cycle efficiency
Balanced scorecard
Performance dashboards
Financial perspective
Manufacturing cycle time
Strategy map
Internal business process perspective
Benchmarking
Delivery cycle time
Focuses on creating products and services that customers desire and delivering them in a timely manner.