Match the following terms to the appropriate statement by placing the letter to the left of each statement

A visual display of the key measures related to an organiz ation's operational goals and strategies:

a$.$ Benchmarking

A management tool that integrates performance

b$.$ Balanced scorecard

measures across four different perspectives to guide

c$.$ Learning and growth perspective operations toward achieving an organization's strategy d$.$ Performance dachboard

Answers the question, "Are we developing employees and providing technologies that facilitate change and improvement."

e$.$ Financial perspective

f$.$ Internal business processes perspective

The practice of using data from other organizations to

c$.$ Manufacturing cycle efficiency

identify the processes and practices associated with

h$.$ Strategy map world$-$class performance

i$.$ Manufacturing cycle time

The time between an order's placement and its

j$.$ Delvery cycle time shipment

The time from the start of production to the shipment of the product to the customer

Answers the question, 'How do investors see us$?$

A pictorial representation of the cause$-$and$-$effect relationships embodied in the strategy

The ratio of value$-$added processing time to total manufacturing time

Focuses on creating products and services that customers desire and delivering them in a timely manty