Match the item to the appropriate step from the 5 Steps to Crisis Management Question 1 options: Determine stakeholder expectations on the frequency of company communications Follow-up promptly on stakeholder responses Identify and rank all organizational threats relevant to the ongoing crisis by risk and severity Consider creating tailored messages for each stakeholder group if necessary Identify all relevant stakeholders (including customers, suppliers, employees, the Board of Directors, and media) 1. High-level crisis mapping 2. Map stakeholders and identify desired outcomes 3. Pinpoint key messages 4. Select communication channels 5. Monitor responses to your communication