Match the key components of service blueprints (in the left column) with their descriptions (in the right column). Drag and drop application. Customer actions Customer actions drop zone empty. Visible contact employee actions Visible contact employee actions drop zone empty. Invisible contact employee actions Invisible contact employee actions drop zone empty. Support processes Support processes drop zone empty. They refer to the internal services, steps, and interactions that occur to support contact employees in service delivery. They refer to the activities performed by contact employees in front of a customer. They refer to the activities performed by contact employees behind the scenes to support the onstage activities. They refer to the steps, choices, activities, and interactions performed by a customer in a service process