Match the strategies to deal with resistance to change (in the left column) with the situations in which they are used (in the right column). Negotiation and agreement Negotiation and agreement drop zone empty. Education and communication Education and communication drop zone empty. Facilitation and support Facilitation and support drop zone empty. When resistance results from being placed in a very difficult position by the change When resistance occurs because of incorrect or incomplete information about the change When resistance arises from troubles of acclimatizing to the change