Match the three elements for the successful management of difficult conversations in the left column with their accurate descriptions in the right column. Drag and drop application. Clarity Clarity drop zone empty. Tone Tone drop zone empty. Temperate phrasing Temperate phrasing drop zone empty. Involves using language that is as precise as possible Involves choosing language carefully to deliver a message that will not provoke the other side Involves intonation, facial expressions, conscious and unconscious body language