matrix diagram in which each row is a category of the Baldrige Award criteria organizational maturity concerning quality,which are: Traditional Management Practices Growing Awarenessof theImportanceof QualityDevelopmentof areliablequalitymanagement system Outstanding World-Class Management PracticeIn eachcellof the matrix, list five (5) characteristics thatacompanyin theindustry you have selected has or has not demonstrated.

COMPANY'S NAME: HYUNDAI GROUP OF MOTORS

	Traditional Management Practices	Growing Awareness of the Importance of Quality	Development of reliable Quality Management Practices	Outstanding, World-Class Management Practice
Customer satisfaction
Strategic planning
Adaptability and speed of change
Environmental sustainability
Result