Question
Max receives a tax refund cheque for $2000. He wants to buy his wife Anna some new appliances to cheer her up as she recently
Max receives a tax refund cheque for $2000. He wants to buy his wife Anna some new appliances
to cheer her up as she recently lost her job. Firstly, he buys her a fancy coffee machine for $420.
He then purchases a washing machine for $1260. He asks the sales assistant, Bernie, whether
the 7kg machine would be big enough to wash a Queens Sized continental quilt. Bernie replies
that 'it should be OK'. The last item that Max buys are heated curling tongs for Anna to use to curl
her long luxurious auburn hair.
Max purchases all items from local electrical retailer, Betterex, which is owned by a company,
Smart Electrical Pty Ltd. All items are manufactured overseas but imported by Smart Electrical.
As it turns out, Max is very unhappy with his purchases.
The coffee machine stops working after 6 coffees. When he tries to get it fixed Betterex tells him
that there are no spare parts available and all they can offer is a replacement machine.
The washing machine ripped a hole in one of Max and Anna's continental quilts but Betterex denies
the machine is at fault as they claim the machine was never designed for such a heavy load like
the quilt mentioned and that Anna must have placed the quilt incorrectly in the machine for part of
the quilt to be ripped when it ended up outside of the drum. Betterex also deny that any of their
employees would give advice that washing a continental quilt in such a machine would 'be OK'.
The heated curling tongs overheated and burnt Anna's hair and she has had it cut short.
Required: What rights does Max have under Australian Consumer Law? What likely
remedies would apply?
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