1. Max, Sam and Tim were having a conversation. Sam said to Max, "I'm convinced that all those guys who wear bandanas around their necks are gang members." Max responded, "Me too! I hate them. They always go around making trouble." Tim chimed in by saying, "When they come into my restaurant, I tell the waiters to take a long time to serve them so that they get frustrated and leave. They're not welcome here.

1. Identify and explain TWO social psychology principles on display in this conversation.
2. Discuss how the behaviours in the case are linked to those principles you identified(