May 17, 2020 (BAMG 4201/PRODUCTION AND OPERATIONS MANAGEMENT] Question 3. (10 marks) Smart Science School is a new private primary school that is established in Sohar, and its automated system is not yet in place. The school has identified three significant registration process which includes: a) Information where inquiries are answered, and forms are distributed where estimated time could be from 2 minutes to 15 minutes; b) Assessment where the forms are submitted, and the cost will be calculated with an estimated time of 5 minutes; c) Payment where the calculated amount will be paid, and cash receipts will be given and are expected to be 3 minutes. There are 3,500 students, and it is expected that at any given time, the expected influx of customers to be 75. The school is open for 8 hours a day. a) Design a floor plan which also illustrates the registration process, why that is the most appropriate design for the school. b) Identify and justify which service discipline that you intended to follow by mentioning the possible problems or challenges that will be avoided. c) Identify and justify the appropriateness of the structure (systems) of the waiting line situation. d) Based on your answer in letter c, explain the process of how the structure of the line situation will work. e) How many employees for each process you need to ensure all customers will be served. Justify your answer. May 17, 2020 (BAMG 4201/PRODUCTION AND OPERATIONS MANAGEMENT] Question 3. (10 marks) Smart Science School is a new private primary school that is established in Sohar, and its automated system is not yet in place. The school has identified three significant registration process which includes: a) Information where inquiries are answered, and forms are distributed where estimated time could be from 2 minutes to 15 minutes; b) Assessment where the forms are submitted, and the cost will be calculated with an estimated time of 5 minutes; c) Payment where the calculated amount will be paid, and cash receipts will be given and are expected to be 3 minutes. There are 3,500 students, and it is expected that at any given time, the expected influx of customers to be 75. The school is open for 8 hours a day. a) Design a floor plan which also illustrates the registration process, why that is the most appropriate design for the school. b) Identify and justify which service discipline that you intended to follow by mentioning the possible problems or challenges that will be avoided. c) Identify and justify the appropriateness of the structure (systems) of the waiting line situation. d) Based on your answer in letter c, explain the process of how the structure of the line situation will work. e) How many employees for each process you need to ensure all customers will be served. Justify your