Mayflower Inc. manufactures kitchen appliances for a select customer base of retailers who resell the appliances to home builders and contractors. Recently, Mayflower experienced increased production costs resulting from significant rework. Management is concerned and wants to implement a plan to improve quality and decrease costs. The plan should include improving processes and training production workers to reduce rework and failed inspections. Management believes the plan should include a measure to ultimately increase annual sales.

In your initial post, prepare a balanced scorecard for Mayflower with at least one objective in each of the following categories:

1. Financial
2. Customer
3. Internal business processes
4. Learning and growth

Your objectives for each category above should account for the management's goals as noted in the scenario. Additionally, suggest a measure you would recommend for each of your objectives.