MBA 736 Managing Conflict in Organizations .

\"four horseman\" 1. Which of the four communication modes has been used against you in harmful ways? What of the four do you use, and in what circumstances? 3. Choose an example of your own of one of the four destructive modes. Can you think of a way you could communicate more honestly and constructively? Statements in X-Y-Z format 1. Write a paragraph or two about a recent conflict that you have experienced where you failed to use the best of your conflict-management skills resulting in you not getting what you wanted. You can also choose a conflict where you managed to get what you wanted. 2. Now that you have distanced yourself from the conflict (and hopefully gained more perspective on the conflict), identify what you really want so that you can express your emotions or ask for what you need from the other party of the conflict. 3. Write a statement in the X-Y-Z format, and include a request if appropriate. For example, \"When you arrive late to pick me up and we miss our dinner reservations, we end up missing our movie, too. I was disappointed and felt like the night was ruined. I would really like you to arrive on time.\" 4. Now fill out the figure below Elements of Conflict Expressed Struggle My Perspective Conflict Partner's Perspective Interdependence Perceived Incompatible Goals Perceived Scarce Resources Perception of Interference