MBA Group Assignment 4 (November, 2022) Case 4: Citibank: Performance Evaluation Frits Seegers, President of Citibank California, was meeting with his management team to review the performance evaluation and bonus decisions for the California branch managers. James McGaran's performance evaluation was next. Frits felt uneasy about this one. McGaran was manager of the most important branch in the Los Angeles area, and his financials were impressiv A year ago he would have received "above par" rating with full bonus. But last year, the Californi Division of Citibank had introduced a new performance scorecard to highlight the importance of diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately, James McGaran had scored "below par" on customer satisfaction. Frits looked at Lisa Johnson, the area manager supervising James McGaran. Frits had read Lisa's comments (Exhibit 1). The comments were very positive, but Lisa had not wanted to give a final recommendation until she had discussed it with Frits. She knew that James' case would be watched closely by many managers within the division. Required You are required as a group to analyse the above case Asante Teaching Hospital - Activity Based Costing making reference to the content of Unit 10-Performance Reporting & Decentralised Segments as the main background reading. When you have completed the analysi of the case, remember that how your materials is presented is also as important as content itselt Hence at the very least, you should prepare a cover page with the following information: The tit of the report, your name, your course/module and the date. Next, enclose the Abstract/executive summary of your report, on its own page, and also bearing the title of the report. Then include a contents page, followed by the main text of the report, and finally provide your references and bibliography as laid out in Table 1. The main text of the report should not be more than ten (10) written pages. In sum, your case report should have the following, in this order: