MC Qu. 5-46 Pound Industries customer service...

Pound Industries customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,600 calls and incurred costs of $273,480. Of these calls, 4,120 were for the company's wholesale operation; the remainder was for the retail division. Costs allocated to the wholesale operation are:

0

273480

106296

167184

176744