Me K's is a very popular hair salon. It offers high quality hairstyling and physical relaxation services at a reasonable price, so it always has unlimited demand. The service process includes five activities that are conducted in the sequence described next (the time required for each activity is shown in parentheses Activity: Welcome a guest and offer homemade herb tea (15 minutes) Activity 2: Wash and condition hair (15 minutes) Activity 3. Neck shouldet, and back stress-release massage (15 minutes) Activity 4: Design the hairstyle and do the hair (30 minutes) Activity 5: Check out the guest (14 minutes) Three servers (S1, S2 and 53) offer the services in a worker-paced line. The assignment of tasks to servers is the following: St does Activity 1. S2 does activities 2 and 3, and S3 does activities 4 and 5 10 Instruction: Do not found your intermediate calculations. Round your final answers to 2 decimal places a. What is the labor content? minutes per customer b. What is the average labor utilization? Ata wage rate of $25 per hour, what is the cost of direct labor per customer? percent c. per customer Mr. K considers hiring a new employee to help any one (and d. only one of the servers without changing the tasks performed by each server. What will be the new cost of direct labor? per customer Returning to the three worker scenario, Mr. K contemplates redesigning the assignment of tasks to servers. For this, M. kis evaluating the reassignment of Activity 5 from $3 to 51 per customer Mr. K considers hiring a new employee to help any one (and d. only one of the servers without changing the tasks performed by each server. What will be the new cost of direct labor? per customer Returning to the three-worker scenario, Mr. K contemplates redesigning the assignment of tasks to servers. For this, Mr. Kis evaluating the reassignment of Activity 5 from S3 to 51. What will be the new cost of direct labor? per customer 05 Returning to the original question, Mr. Kis thinking to add one 1. additional worker to the process. The worker would be assigned to the same set of tasks as one of the current workers. First, decide which set of tasks would benefit from one additional worker, then calculate the process capacity (customers per hour)? customers per hour Returning to the original question Suppose 4 minutes of 9 processing time from activity 4 could be moved to activity 3 While keeping the task assignments the same. What would be the capacity of this new process (customers per houry? customers per hour Returning to the original question, Suppose each worker h. could be trained to complete all activities and they could all work independently of each other. What would be the capacity of this process (customers per hour)? customers per hour
