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measures. Here are the results: Benson Company makes tables for the outdoors. The company has been working on improving quality over the last year
measures. Here are the results: Benson Company makes tables for the outdoors. The company has been working on improving quality over the last year and wants to evaluate how well it has done on costs-of-quality (COQ) (Click the icon to view the results.) Read the requirements. Requirement 1. Identify the COQ category (prevention, appraisal, internal failure, and external failure) for ea Cost Process engineering Scrap Warranty repair costs Design engineering Inspection Rework Cost of quality category prevention internal failure external failure prevention appraisal internal failure Requirement 2. Prepare a COQ Report by calculating the costs of quality for each category and the ratio of each q Begin with 2019 costs and ratios, then complete the report with 2020 costs and ratios. (Round percentages to the n Requirements 1. Identify the COQ category (prevention, appraisal, internal failure, and external failure) for each of these costs. 2. Prepare a COQ Report by calculating the costs of quality for each category and the ratio of each COQ category to revenues and total quality costs. Data table Print Done 2019 % of Total Costs Total COQ % of Revenue Annual COQ Report, Benson Company 2019 2020 Prevention costs 2849.5 13.9 % 1.1 % Process engineering $ 11,000 $ 9,500 Appraisal costs 5830.7 19.9 % 1.5 % Scrap $ 19,000 $ 10,300 Internal failure costs 16.8 % 1.8 % Warranty repair costs $ 17,350 $ 17,450 External failure costs % % Design engineering $ 7,850 $ 10,450 % % Total Costs of Quality Inspection Rework $ 4,000 $ 7,800 $ 20,340 $ 12,340 Total COQ $ 79,540 $ 67,840 Total Revenue $ 900,000 $ 1,050,000 Ask my instructor
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