Question
Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: Select one: A. market share B. customer training on new products C.
Measures of the balanced scorecard's customer perspective include all of the following EXCEPT:
Select one:
A.
market share
B.
customer training on new products
C.
customer satisfaction
D.
number of new customers
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International Marketing And Export Management
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
8th Edition
1292016922, 978-1292016924
