Mediating conflict will be easier for you to accomplish based on your understanding of every employee's True Colors Personality assessment and Rule Breaker results. The key is to diffuse the perceived issue before it catches fire. Often, disagreements between employees really come about based on erroneous perceived information. Once both sides are able to share their perspectives, they realize that many of their issues were misunderstood or unintentional in nature and can smooth them over and continue getting along without managerial mediation. Keep in mind that different colors (personality assessment results) and different perspectives on rules typically cause conflict. Try getting everyone to try to understand each other and "the why" behind why they react in certain ways. This is easier to do when you have the assessment results. Beingbetter understood by their team mates and managerprevents most employee situations from escalatingunnecessarily.

Describe a real-life scenario detailing the root causes and outcomes of conflict.