Medical Computing Solutions, Inc. (MCS) designs and manufactures medical grade all-in-one computer systems developed specifically for application in healthcare environment. Medical grade computer systems are developed to meet standard requirements, such as IEC 6060, as well as others that make them a better fit than the consumer grade computers for medical applications, i.e. ruggedized, easily cleanable for infection control, etc. MCS customers include hospitals, clinics, private practices, laboratories, etc. MCS portfolio offers several standard computer platforms the customers can choose from, as well as highly customized solutions that are tailored to specific customer specifications. One of the MCS standard platforms is the Base-Care Platform (BCP), which has been popular with small and medium size clinics and private practices. While BCP sales have been growing, there are a number of competing platforms that are available from competitors. MCS products are sold through a channel-partner firm (sales-rep) that also offers other brands of medical all-in-one systems. The sales-rep receives the order from MCS distribution center within 3 days after notifying it, provided that the stock is available. Since competition is fierce, backorder is not a viable option for BCP. In such cases, MCS simply loses that amount of business. Below are some