MedTech, Inc., manufactures diagnostic testing equipment used in hospitals. The company practices JIT production management and has a state-of-the-art manufacturing system, including an FMS and an AMHS. The following nonfinancial data were collected biweekly in the Harrisburg plant during the first quarter of the current year

MedTech, Inc., manufactures diagnostic testing equipment used in hospitals. The company practices JIT production management and has a state-of-the-art manufacturing system, including an FMS and an AMHS. The following nonfinancial data were collected biweekly in the Harrisburg plant during the first quarter of the current year. 6 1.1 3 96% 8 0 1 Cycle time (days) Number of defective finished products Manufacturing-cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Units produced, per day per employee Percentage of on-time deliveries Percentage of orders filled Inventory value/sales revenue Machine downtime (min.) Bottleneck machine downtime (min.) Overtime (min.) per employee Average setup time (min.) 1 1.5 4 94% 6 2 3 2 5 1.5 410 94% 100% 2% 80 25 20 120 Biweekly Measurement Period 2 3 4 5 1.3 1.3 1.2 1.2 4 4 3 94% 96% 96% 97% 7 6 5 7 1 0 0 3 2 2 1 2 2 0 1 5 7 9 10 1.5 1.5 1.5 1.4 405 412 415 415 95% 95% 97% 100% 100% 100% 98% 100% 2% 2% 1.5% 2% 80 120 80 70 20 15 0 60 0 0 10 20 120 115 112 108 OOOOOO 10 1.5 420 100% 100% 1.5% 75 10 10 101 Required: For each nonfinancial performance measure, indicate the areas of manufacturing performance involved. Some measures may relate to more than one area. Required: For each nonfinancial performance measure, indicate the areas of manufacturing performance involved. Some measures may relate to more than one area. Area of Manufacturing Performance Cycle time (days) Number of defective finished products Manufacturing-cycle efficiency Customer complaints Unresolved complaints Products returned Warranty claims In-process products rejected Aggregate productivity Units produced, per day per employee Percentage of on-time deliveries Percentage of orders filled Inventory value/sales revenue Machine downtime (minutes) Bottleneck machine downtime (minutes) Overtime (minutes) per employee Average setup time (minutes)