Question
Megan works for the maker of a high-end battery that is favored by many electronics manufacturers. Two weeks ago one of their high volume but
Megan works for the maker of a high-end battery that is favored by many electronics manufacturers. Two weeks ago one of their high volume but also high maintenance clients placed a large order with Megan for batteries. Megan promised four-week delivery, as that is what he was told by manufacturing department. The client called today, sating he just wanted to confirm the batteries would be delivered on time, as he would have to shut down hus assembly line if they were late. Megan knows, due to shortages elsewhere in the supply chain, that there is a 50/50 chance the batteries will now be late. She is sure the client would go ballistic if he knew and cancel the order. Megan still hopes the deadline will be met. She is thinking of just saying "everything is on track" until she has more specific information that the shipment will be late. Is that the righ thing to do? If not, what should she do?
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