Melbourne Car World is a growing business. It was founded in 200? by CEO Florence Mehra and partner Sven Berg as a single Melbourne car dealership in the city's north. Since then, the business has expanded to include two additional dealerships: East Dealership and West Dealership. Melbourne Car World places a great deal of emphasis on customer service. lt is presently undertaking a review of its customer service policies and procedures to ensure continuous improvement in line with industry best practice models and voluntary codes of practice. In line with company values and to exploit market trends towards larger working families, Melbourne Car World, after completing a tendering process as per company policy, has partnered with XYZ Childcare to run children's play and learning centres for staff and customers in all dealerships. Melbourne Car World holds a valid motor car trader's license from the Victorian Business Licensing Authority #98?6543, issued 1 April 2007. You are a sales and customer service representative at the car dealership Melbourne Car World. Your manager, Pat Marks, has asked you to take part in a sales promotion to offer discounts of as much as 15% on listed car prices. Under supplier contract, discounts cannot be applied to modifications and additions. Due to problems with suppliers and unanticipated demand, there is a 1- month waiting period for modifications: safety options, sunroofs, spoilers, window tinting, etc. Some additions such as roof racks, floor mats, etc., have a 2-month waiting period. If required, customers may take possession of their new car without required additions in one month, with additions to be fitted later