Melody, a certified nursing assistant (CNA), works in a skilled nursing care facility caring for elderly patients. "I like the hands-on care," she says, "and I love just visiting with my patients. They come from all walks of life, and some of them have traveled all over the world." The part of her job she dislikes the most, Melody adds, "is the demanding patients, who want everything right now. Demanding relatives can also be unreasonable. A daughter will tell me, 'I want you to respond immediately whenever my mother calls for you.' They don't understand, or don't care, that I have several patients to look after."Once, Melody recalls, several family members were visiting their elderly relative. "I walked in to check my patient, and one of his granddaughters asked me to get her a soda. There was a vending machine in the visitors' lounge, and I debated telling the woman I'm not a waitress, and she could get her own drink. I didn't, though. I got her the drink, but I resented being asked to do it. I'm just a CNA, but I'm not there to wait on patients' relatives."

UL . 3. What would have been the appropriate response for the granddaughter requesting that Melody get her a soft drink? 4. Does it seem as if Melody really likes her job as a CNA? Why? 5. Oftentimes when a patient's family seems unreasonably demanding, it is because..... (complete the statement)