Mercury, Incorporated, produces cell phones at Its plant in Texas. A year ago, a consumer survey ranked the company's cell phones

ow in product quality. Shocked by thls result, Jorge Gomez, Mercury's president, set up a task force to implement a formal quality

mprovement program. Included on this task force were representatlves from the Englineering. Marketing. Customer Service,

Production, and Accounting departments. After workIng together for a year, the task force prepared the quality cost report shown

below:

Mercury, Incorporated

Quality Cost Report

$($in thousands$)$

Last Year This Year

Prevention costs:

Machine maintenance

Training suppliers

Quality circles

Total prevention cost

Appraisal costs:

Incoming inspection

Final testing

Total appraisal cost

Internal fallure costs:

Rework

Scrap

Total internal failure cost

External failure costs:

Warranty repairs

Custoner returns

Total external failure cost

Total quality cost

Total production cost

Required:

Expand the company's quality cost report by showing the costs in both years as percentages of both total production cost and total

quality cost.

Note: Round your percentage answers to $1$ decimal place $($i$.$e $0\mathrm{.}1234$ should be entered as $12\mathrm{.}3).$