Mercury, Incorporated, produces cell phones at its plant in Texas. A year ago, a consumer survey ranked the company's cell phones low in product quality. Shocked by this result, Jorge Gomez, Mercury's president, set up a task force to implement a formal quality improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service, Production, and Accounting departments. After working together for a year, the task force prepared the quality cost report shown below: Required: 1. Expand the company's quality cost report by showing the costs in both years as percentages of both total production cost and total quality cost. Note: Round your percentage answers to 1 decimal place (i.e 0.1234 should be entered as 12.3 ). \begin{tabular}{|c|c|c|c|c|c|c|} \hline \multicolumn{7}{|c|}{ Mercury, Incorporated } \\ \hline \multicolumn{7}{|c|}{ Quality Cost Report } \\ \hline \multicolumn{7}{|c|}{ (in thousands) } \\ \hline & \multicolumn{3}{|c|}{ Last Year } & \multicolumn{3}{|c|}{ This Year } \\ \hline & Amount & \begin{tabular}{c} Percentage of \\ Total Production \\ Cost \end{tabular} & \begin{tabular}{c} Percentage of \\ Total Quality \\ Cost \end{tabular} & Amount & \begin{tabular}{c} Percentage of \\ Total Production \\ Cost \end{tabular} & \begin{tabular}{c} Percentage of \\ Total Quality \\ Cost \end{tabular} \\ \hline \multicolumn{7}{|l|}{ Prevention costs: } \\ \hline Machine maintenance & 73 & & & 123 & & \\ \hline Training suppliers & 0 & & & 13 & & \\ \hline Quality circles & 0 & & & 23 & & \\ \hline Total prevention costs & 73 & 0.0 & 0.0 & 159 & 0.0 & 0.0 \\ \hline \multicolumn{7}{|l|}{ Appraisal costs: } \\ \hline Incoming inspection & 23 & & & 43 & & \\ \hline Final testing & 83 & & & 93 & & \\ \hline Total appraisal costs & 106 & 0.0 & 0.0 & 136 & 0.0 & 0.0 \\ \hline \multicolumn{7}{|l|}{ Internal failure costs: } \\ \hline Rework & 53 & & & 133 & & \\ \hline Scrap & 43 & & & 73 & & \\ \hline Total internal failure costs & 96 & 0.0 & 0.0 & 206 & 0.0 & 0.0 \\ \hline \multicolumn{7}{|l|}{ External failure costs: } \\ \hline Warranty repairs & 93 & & & 33 & & \\ \hline Customer returns & 323 & & & 83 & & \\ \hline Total external failure costs & 416 & 0.0 & 0.0 & 116 & 0.0 & 0.0 \\ \hline Total quality cost & 691 & 0.0 & 0.0 & 617 & 0.0 & 0.0 \\ \hline Total production cost & 4,350 & & & 4,950 & & \\ \hline \end{tabular}