Merrill Corporation

Balanced Scorecard Report

For Quarter Ended December $31$

Customer:

Merrill Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Perspective: Objective KPI Financial: Customer: me solve this Merrill Corporation Balanced Scorecard Report For Quarter Ended December 31 More info Data table Merrill Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Merrill Corporation has collected for the past quarter. Goal Actual Goal Achieved? 1 2 3 4 5 6 7 8 9 KPI Hours of employee training provided Average repair time (number of days) ROI Employee turnover rate (# of employees leaving company + # of total employees) Sales revenue growthcore product line Market share percentage Number of new core products Number of customers Goal 2,250 1.4 7% 140/0 15.0 110,000 c Actual 2,225 1.5 6% 13% 20 145,000 Through its strategic management planning process, Merrill Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective Print Vide I. 2. 3. 4. 5. 6. 7. 8. Increase Return on Investment (ROI). Develop new core products. Improve employee product knowledge. Increase number of customers. Improve post-sales service. Increase market share. Increase sales of core product line. Improve employee job satisfaction. Done Clear all Check answer