Merrill Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. 
Merrill Corporation is preparing its balanced Scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Merrill Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Goal Actual Achieved? Financial: Customer Merrill Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Merrill Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Goal Actual Achieved? Financial: 1 2 3 4 4 More info Through its strategic management planning process, Merrill Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Increase plant safety. 3. Increase number of employees with access to customer relationship database. 4. Increase number of customers. 5. Improve post-sales service. 6. Increase customer retention. 7. Increase Return on Investment (ROI). 8. Improve employee morale. Print Done - Data table Merrill Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Merrill Corporation has collected for the past quarter. A B Goal Actual 1 Percentage of employees with access to customer 2 relationship database 82% 85% 1.6 1.7 26% 27% 1.3 1.4 3 Average repair time (number of days) 4 Gross margin growth percentage 5 Employee satisfaction survey (1 - 5, with 1 as most satisfied) 6 Return on investment 7 Number of repeat customers 8 Number of plant accidents 9 Number of customers 21% 20% 101,000 98,000 1.0 4 130,000 140,000 Print Done
