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Meskipun yang dibeli/dibayar oleh konsumen jasa adalah sesuatu yang bersifat Intangible (tak berwujud), namun bukti fisik yang dilihat oleh konsumen pada perusahaan jasa tersebut juga

Meskipun yang dibeli/dibayar oleh konsumen jasa adalah sesuatu yang bersifat Intangible (tak berwujud), namun bukti fisik yang dilihat oleh konsumen pada perusahaan jasa tersebut juga merupakan faktor yang sangat penting bagi konsumen. Jelaskan mengapa demikian? Jawaban disertai contoh konkrit ?

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