MGMT 612 Module 1 Case Analysis

Welcome to Monsters, Inc., a state-of-the-art energy production facility providing power to the entire city of Monstropolis. The Scarers are the pride-and-joy of Monsters, Inc. Scarers travel to a parallel universe collecting the raw materials that are refined by the power plant: the screams from human children. These children may look innocent, but be warned, they are extremely toxic and Scarers risk life and limb day-in and day-out to keep the lights on in Monstropolis.

The current performance evaluation system is relatively simple: Each Scarer's performance is rated based on the amount of screams the Scarer is able to extract from the human world. A "Scare Total" board, which is updated in real-time so Scarers know exactly how well they are performing, is prominently displayed on the Scare Floor. Decisions impacting Scarers - promotions, compensation, discipline, etc. - are based on this objective index of performance.

Recently, production has dropped at Monsters, Inc.; Scarers aren't extracting the same levels of screams they had in the past, accidents are becoming more common, and the company is having a hard time recruiting and retaining top talent.

WATCH THE VIDEO Before Answering the Questions

Link to video:https://vimeo.com/688048946

Respond to each of the following:

1. There are three types of task performance. Identify these in the video.
2. Which types of citizenship behaviors does Sully (blue monster) exhibit at work?
3. Describe examples of counterproductive behaviors seen in the video and note which type of counterproductive behavior the example describes.
4. What is one advantage and disadvantage of the current, results-based performance system? What could be changed to overcome this disadvantage?
5. Does the current system successfully differentiate between the "good" Scarers and the "bad" Scarers? How might the performance evaluation system be redesigned to better differentiate between the "good" Scarers and the "bad" Scarers?
6. If you could create a new evaluation system, what performance dimensions would you evaluate? In what ways would your proposed system lead to different performance rankings than the current system?