MGMT Boutique Inc. is a high-end retailer that operates a chain of boutique

stores in significant hotel properties along the west coast of SanGre Island, including the famous five-

star Castle Height Hotel. Operating in eleven (11) locations, the company offers chic brands like

Roberto Cavalli, Pain-de-Sucre, Versace, and Etro Milano. It is well known for its eclectic collection

of designer swimwear, fine linens, cotton, and silk apparel for warm days and sultry evenings. A fine

complement of shoes, hats, and handbags with hand-picked custom jewelry is included to embrace the

very essence of luxurious fashion.

The locations connect over a MetroE-wide area network (WAN) that FLOW provides. Each store has

a local Point-of-Sale (POS), replicated to a central hub in the main office. Replication occurs once

every 15 minutes, so the head office is virtually up-to-date, in real-time, and can see, at a glance,

transactions in each store.

Customers shop duty-free, paying in local Grees (G) or USA dollars. Duty-free sales do not attract a

15.0% VAT tax. The list price, seen on the shelf, is the price paid. For customer convenience, the

company offers a limited range of duty-paid items. Again, customers can pay in either currency, or the

price listed on the self is still the price paid. However, this price now includes 15.0% VAT. Customers

pay by cash or card, charge the expense to their room, and settle the bill later.

As a reporting requirement for a duty-free establishment, customers' POS details are routinely

captured. This information has proven helpful for analyzing behavior, and the company also tries to

capture the exact details of duty-paid transactions. As a rule, duty-free transactions will be done in US

dollars, while duty-paid transactions will appear in G dollars.

MGMT2006 - Management Information Systems I 4 | P a g e

Before Metro-E, the company did not have a distributed POS, and sales reports from each site were

manually combined in Excel for analysis. Now, the company even allows the purchaser to access

reports and use her softphone when on business trips through VPN connectivity. Metro-E, VPN, and

internet access have changed everything.

Guideline for Conduct of the Report

1. Identify, through questions, The information required by The Operational HR Manager from

the Operational IT Manager & Operational Accounts Manager; the Specific

TYPE of Report and the specific CONTENTS of the report you are requesting