MGMT Ltd. is a company that supplies and maintains solar water heaters on the island. Crews of service technicians, who are managed by a crewman-in-charge drive to customers to install, remove, or replace heater tanks, water pressure valves (WPVs) and complete other maintenance issues. Certain parishes are visited on specific days of the week, that is,

service crews would work in St. Philip and St. Joseph every Monday and St. Thomas every Tuesday, and so on.

Recently, the company has had to hire additional crewmen who work to reduce customer demand. However, at the office there seems to be a breakdown in managing the data entering the information system. Typically, a customer requests a service which is logged in the system and later assigned a crew and service date. After visiting the customer, a member of the service crew makes notes (such as 'longer ladder required' or 'WPV not in stock") on the customer's work sheet to document the service call. These work sheets are returned to the office in the evening when the crew returns, and the system is updated by a clerical officer.

As a new manager with the company, you wish to check the system to address customer complaints in order to report your findings and make possible recommendations at the upcoming management meeting.

QUESTION ONE

(a)

Describe two advantages of applying a 'Work System' model when evaluating a company.

B List the eight (8) elements of the Work System model. Provide examples of these elements from the scenario.

(c)List the eight (8) elements of the Work System model. Provide examples of these elements from the scenario.

Explain, with reasons, which one of the eight elements represents the core of the model.