MGT4108 Project Quality Management Midterm Exam: Case Study Final Exam: Case Study (10%) Please read all examination instructions. 1. This is a take home midterm exam. You must complete and submit the exam by the deadline of -----; otherwise, you will receive a 0. 2. This exam is meant to be completed in groups of 3 (one group of 2 individuals in Section #300). Outside of your final exam group, no collaboration is allowed. 3. If you have any questions during this midterm, please send your Professor an email at -------- 4. *Please be professionally courteous when choosing which method of communication, texting should only be used for emergencies. If texting, please include your name and your section, for ease of identification. Please be sure to start the exam early, if you only start the night before you will not be setting yourself up for success. 5. This is an open resource exam to be completed with one other individual. You may access your course material and textbooks. You may not message or communicate with your peers outside of your triad or pair. 6. This examination is worth 10 points and 10% of your total course grade. 7. Write your answers clearly and succinctly in the space below each question. 8. Ensure that you fully answer each question. 9. By submitting this midterm exam, you agree to abide by the college's policies AA18 Academic Dishonesty and Discipline and AA20 Plagiarism. Page 2 of 2 Questions Please answer the questions below in the space following the question. Make sure to stay within the required word limit, you are encouraged to use the style of a Report or Informational Business Writing in response to these questions. Here is an article that describes the different types of writing styles: https://www.instructionalsolutions.com/blog/types-business-writing Do not delete the question. Questions will be graded as follows. Questions worth 10 points: Grade Description 8-10 Demonstrates complete understanding of the problem/theory required. Answer is logical, thorough and free of grammatical/language errors. 6-7 Demonstrates good understanding of the problem/theory required. Answer is mostly logical, covers a significant amount of the theory/concepts asked, and is significantly free of grammatical/language errors. 4-5 Demonstrates a limited understanding of the problem/theory required. Answer is partially logical, and/or has several grammatical/language errors. 1-3 Demonstrates a lack of understanding of the problem/theory required. Answer is not logical or incomplete. There are significant grammatical and/or language errors. 0 No response. Question not attempted or completely incorrect. Question #01: (10 Points) Project Brief: You have been a customer of Algonquin's MGT4108 class for thirteen weeks now and have interacted with other customers like yourself. You have also learned so much about Project Quality Management and have attempted applying the knowledge to a group-selected project. In this assignment, you have an opportunity to demonstrate what you have learned. As a team, spend some time to review: MGT 4108 Course Outline The LMS ( My Campus ) Lecture/Instruction Delivery Methods of Assessment Exercise: Identify other stakeholders of the Algonquin's MGT 4108. Identify at least five key requirements of these customers Using any of the tools you now know how to use as a Quality Management associate: o Analyze these stakeholders and rank them. Do not bother ranking the requirement, only rank the stakeholders. o Analyze the requirements and based on your experience, rank the requirements based on your level of agreement with if a requirement is met or not. Use any ranking matrix you know to present the result of the ranking. Pick the requirement at the bottom that you consider the most unmet: o Use any of the tools you now know about to diagnose the causes of the most unmet expectation. List at least five causes for the unmet requirement. Lastly, use the Force Field analysis to show the opposing forces that have created the topmost unmet expectation. Treat this like an executive brief that can be no more than 1 page of content, but you can cite references and include appendices that are not counted towards your page limit as long as they are referenced in your 1-page Executive Brief. Be sure to show your work. (Feel free to use the midterm Microsoft Word Template for the Executive Summary as an example, please feel free to use this template if you would like, but not mandatory)