MGT702 TUTORIAL 4 1. Identify and discuss any five dimensions of quality. 2. Using examples apply the dimensions of quality discussed with respect to grocery shopping at one of the local supermarkets. 3. What are some challenges faced by organizations in terms of service quality? 4. Explain each gap using a flow diagram. Gap 1,2,3, 4 5. Provide the causes and solutions for the following internal service gaps. a) Market information gap b) Service standards gap c) Service performance gap. d) Internal Communication gap