Mid Semester - In Class Activity 1.Explain in detail the different types of difficult customers and how to deal effectively with them- provide examples and references (No word limit) 2. Identify unproductive behaviors with examples and references (No word limit) 3. Explain the six steps of the problem-solving model (No word limit) 4. Explain in detail what is a Service breakdown with examples and references (No word limit) 5. Describe the various ways in which technology enhances an organization service delivery with examples and references