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Mini Case. Chef s Table Some time ago, Eric Marsh, an English hotelier, introduced a table for two customers in the kitchen of the Cavendish
Mini Case. Chefs Table
Some time ago, Eric Marsh, an English hotelier, introduced a table for two customers in the kitchen of the Cavendish Hotel in Derbyshire, the UK By doing so he actually encouraged customers to see the backofthehouse operation and the service processes employed.
Since that time, the Chefs Table has become very popular with customers. There are numerous restaurants that offer a Chefs Table in London, including Dinner by Heston Blumenthal where guests also enjoy a tour of the kitchen.
Some restaurants have altered the experience somewhat by removing the table from the kitchen while ensuring customers have a full view of the kitchen and the backoffice service processes. At Benares, customers at the Chefs Table are in a glassenclosed room that overlooks the kitchen Marcus Wareing has moved his Chefs Table to provide an elevated view over the entire restaurant Customers enjoy the experience of dining at the Chefs Table and are willing to pay a premium price for the experience.
Question: How does Chefs Table provide the best value to customers?
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