Mini-Case D (5 points)

Individual Empowerment is a nonprofit organization that provides career advice and resume-writing services to unemployed individuals living in poverty within the city limits of River-Town. Last year, it served over 5,000 clients. Results indicate that 84% of individuals who use the services of Individual Empowerment obtain employment within 2 months of their initial contact with the organization.

River-Town is a city with over 400,000 residents. It was founded as a city in 1819. During the past twenty years, it has experienced fiscal stress due to a variety of textile manufacturers leaving the city. However, recently the city has been able to reinvent itself as a hub of medical services thanks to continued expansion of the River-Town Hospital & Retirement Center.

River-Town can be divided into eight distinct neighborhoods (listed A-H in Table 1). Socioeconomic data for each neighborhood is listed below.

Can Individual Empowerment use this information to improve its services? If so, explain how. If the organization cannot use this data to improve services, then explain what type of data is needed and how that data could be used to improve performance.

Table 1: 2017 Average Socioeconomic Data for River-Town by Neighborhood

		Socioeconomic Data					Race & Ethnicity Percentages
	Population		Income	Unemployment Rate	Age	Educational Level 1	Caucasian2	Black	Hispanic3	Asian	Other4
A	9,100		$105,000	1.5%	35	14.6	50%	39%	2%	9%	0%
B	75,000		$55,000	7.0%	40	13.5	65%	10%	5%	13%	7%
C	55,710		$16,980	25.4%	49	11.7	15%	41%	34%	3%	7%
D	64,910		$16,500	42.4%	50	11.9	30%	30%	30%	5%	5%
E	90,000		$35,000	5.1%	45	12.9	40%	35%	10%	10%	5%
F	105,000		$20,000	6.6%	49	12.0	35%	35%	10%	10%	10%
G	12,000		$250,000	1.7%	60	11.8	50%	35%	0%	15%	0%
H	7,500		$550,000	0.9%	59	14.9	90%	0%	0%	0%	10%
City-Wide Averages			$131,060	11.3%	48	13	46.9%	28.1%	11.4%	8.1%	5.5%

1. High School graduate = 12 years of education; College graduate = 16 years of education; Post Baccalaureate Professional or Advanced Degree = 18+ years of education

2. Demographic percentages are based on neighborhood data only, not city-wide data

3. Note that Hispanic is not considered a racial category. It is an ethnicity. Consequently, Hispanic percentages may include other racial types.

4. Other includes the following: Native Americans, Individuals choosing not to identify a race/ethnicity.