Mini-case:Developing Leaders at UPS

UPS understand the importance of providing both education and experience for its next generation of leaders - spending $300 million annually on education programs and encouraging promotion from within.

All employees are offered equal opportunities to build skills and knowledge needed to succeed - a perfect example is Jovita Carranza.

Jovita joined UPS in 1976 as a part-time clerk in Los Angeles and demonstrated a strong work ethic and a commitment to UPS, who rewarded her with opportunities.

By 1985 Carranza was the workforce planning manager in LA

By 1987, she was district HR manager based in central Texas

By 1990, she moved to district HR manager in Illinois, where she received her first operations assignment, as division manager for hub, package, and feeder operations

In 1993, she became district operations manager in Miami.

In 1996 she accepted the same role in Wisconsin.

By 1999, UPS to promoted her to president of the Americas Region.

Carranze attributes most of her success to her eagerness to take on new challenges.

She believes it also important to surround yourself with capable, skilled employees loyal to the company and committed to results.

What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader?