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Miranda, a high-level manager for a company selling consumer packaged goods, is concerned about how rapidly the company has adopted new technologies. For instance, the
Miranda, a high-level manager for a company selling consumer packaged goods, is concerned about how rapidly the company has adopted new technologies. For instance, the customer service department recently implemented an artificial intelligence-powered chatbot to automatically answer customer inquiries and the marketing department has started using a predictive analytics software to improve its email marketing campaigns. During a senior management meeting, Miranda suggests the company should evaluate these new systems to make sure the benefits outweigh the risks. Miranda is recommending that management should conduct which of the following in this scenario? a. An algorithm b. An ethics audit c. Patent infringement d. A technology assessment
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