MMI's call center is staffed 12 hours per day with 60 call staff always available. Each staff member has a paid 10- minute break for each hour worked, and an unpaid 1-hour break for a lunch/dinner during each 12-hour shift. Thus, the call center has 12,045,000 minutes (11 hr 50 min 60 staff * 365 days) available for calls during the year. AS and MMI work together to estimate the number of calls and time required for each call, based on AS's prior experience with its current call center. Total Calls Average Number of Total Time Inquiries Answered Minutes/Call (minutes) Inquire re: rates and terms Autos 80,400 6 482, 400 Trucks 32.400 7 226, 800 Inquire re: loan application status Autos 45,400 5 227,000 Trucks 6.790 11 74.690 Inquire re: payment status Autos 39. 400 118, 200 Trucks 12.400 4 49. 600 Inquire re: other matters Autos 29.400 11 323, 400 Trucks 8.540 15 128, 100 1.630, 190 3 Suppose that in addition to the call center engagement outlined earlier, MMI also provides the following annual service to 10 other clients 6.5 3.4 Total Calls Average Number of Answered Minutes Call Platinum Regional Banks 232.600 6.0 Healthuise Software Incorporated 66,828 5.0 Johnson Manufacturing 121.265 4.0 Lesco Online Shopping 232.356 6.0 Babcock Insurance Service 55.495 Garcin Electric Supply and Service 38.996 Gilbert's Online Garden Supplies 144.502 4.8 Financial Planning Services Incorporated 09.033 11.0 Porter's Cottera and Optical 197,040 5.5 Jordan Auto World Incorporated 104.487 Required: 1. What is the level of idle capacity of MMI, not assuming that AS becomes a customer? 2. Assume that AS comes back to MMI with a revised proposal. The revised proposal includes call center activity as described above, but in addition, AS wants MMI to provide error-checking services for those who apply for loans at AS MMI would use some of the call center staff, after appropriate training, to complete the processing of the credit checks. As expects the following service to be needed: Required: 1 What is the level of idle capacity at MMI, not assuming that AS becomes a customer? 2. Assume that AS comes back to MMI with a revised proposal. The revised proposal includes call center activity as described above, but in addition, AS wants MMI to provide error-checking services for those who apply for loans at AS. MMI would use some of the call center staff, after appropriate training, to complete the processing of the credit checks. As expects the following service to be needed: Processing Credit Checks Requests Minutes Request 45, 460 Truck 12.360 12 What would be the idle capacity with the revised proposal? What would be the cost of the idle capacity? Auto 7 Complete this question by entering your answers in the tabs below. Required 1 Required 2 What is the level of idie capacity at MMI, not assuming that AS becomes a customer? (Round your intermediate calculations and final answers to the nearest whole number.) What would be the idle capacity with the revised proposal? What would be the cost of the idle capacity? Complete this question by entering your answers in the tabs below. Required 1 Required 2 What is the level of idle capacity at MMI, not assuming that AS becomes a customer? (Round your intermediate calculations and final answers to the nearest whole number.) Ide Capacity minutes Required Required 2 > What would be the idle capacity with the revised proposal? What would be the cost of the idle capacity? Complete this question by entering your answers in the tabs below. Required: Required 2 What would be the idle capacity with the revised proposal? What would be the cost of the idle capacity? (Round your intermediate calculations to 2 decimal places and final answers to the nearest whole number.) Revised Idle Capacity Cost Idle Capacity minutes
