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Modern information technology (IT) departments can be hectic, high-pressure environments. Tasks can be highly time-sensitive, and even internal customers can be challenging to deal with.

Modern information technology (IT) departments can be hectic, high-pressure environments. Tasks can be highly time-sensitive, and even internal customers can be challenging to deal with. How well the department handles events and procedures can significantly impact any company's ability to compete with other companies. In cases where the IT department manages a customer-facing product, the department has a direct impact on the company's ability to compete with other products

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