Module #6 True or False 1. Showing readers how the subject of your message affects them reduces goodwill True or False 2. Seeing another point of view also means empathizing-putting yourself "in the other person's shoes." True or False 3. Key to building healthy relationships with clients, customers, and co-workers is seeing another point of view. True or False Multiple Choice 4. "I have negotiated an agreement that gives you a 10% discount on any flight ticket bought using our corporate credit card." Which of the following is true with regard to this sentence? A. The sentence displays good you-attitude because it contains a reader benefit. B. The sentence displays good you-attitude because it contains the word "you." C. The sentence lacks you-attitude because it focuses on the writer's actions. D. The sentence lacks you-attitude because it uses an impersonal construction. E. The sentence has enough potential to create goodwill between the writer and the reader primarily because it focuses on the writer's generosity. 5. Chris, a salesperson at Rinc Inc., is completing an order of 2500 syringes that was placed by a medical laboratory. This particular laboratory is a major client and does a great deal of business with Rinc. Which of the following sentences should Chris use in his letter to the client in order to create you- attitude? A. "Your order has been dispatched." B. "You will be pleased to note that your syringes have been dispatched and will reach you in a couple of days." C. "Your order has been dispatched and will arrive shortly subject to conditions as detailed in the agreement." D. "Your order #202314 will be shipped this evening and should reach you by August 26