Money is tight at ACME Regional Medical Center but you have been given some training dollars. You have calculated that it is enough to send one person to your state association annual meeting, one to a local customer service training (it was really inexpensive), and one staff to a CMS training on compliance in the workplace. In addition, you have a good friend who has volunteered to provide some excel training. Your staff consists of: 3 outpatient coders (1 CPC, 2 uncredentialed), 3 inpatient coders (1 RHIA, 2 RHITs), 3 file clerks who also scan, 1 secretary, 2 chart completion clerks, 1 data quality specialist, 1 ROI clerk, and 2 transcriptionists w/no credentials