Month Calls$/$Hr CS Score Job Sat. Esc. Res. $111,25588841083212,6598982991314,55086881185413,9969481787510,95885901385611,2259292890$ Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=13,000,$ Customer Service Score $($CS Score$)>=88,$ Job Satisfaction $($Job Sat.$)>=92,$ Escalations $($Esc$.)<=10,$ Resolutions $($Res$.)>=94$ Which metric would you focus on improving? Calls per Hour Customer Service Score Escalations Job Satisfaction Resolutions